Terms of Service

These Terms of Service govern your use of the Mikado Natural Lodge website and your stay at our property. By making a reservation or using our website, you agree to be bound by these terms. Please read them carefully before booking.

Reservations & Booking Policies

All reservations are subject to availability. A booking is confirmed only upon receipt of full payment or a valid credit card authorization, and when you receive a written confirmation from us.

• Room rates are quoted per room, per night. A complimentary breakfast buffet is included in most rate plans — confirm at the time of booking.
• Prices are subject to applicable Costa Rican taxes (currently 13% VAT + tourism tax).
• Room rates may vary by season, availability, and booking channel. Booking direct guarantees the best available rate.
• Special requests (early check-in, room floor, dietary requirements) are noted but cannot always be guaranteed.

Cancellation Policy

Our standard cancellation terms are as follows:

• Free cancellation — cancellations made more than 48 hours before the check-in date receive a full refund.
• Late cancellation — cancellations within 48 hours of check-in will be charged one night's accommodation.
• No-show — guests who do not arrive without prior cancellation will be charged the full stay.
• Non-refundable rates — some promotional rates are non-refundable. This will be clearly stated at booking.

In exceptional circumstances (medical emergencies, natural disasters, or government travel restrictions), we will review cancellation requests on a case-by-case basis.

Check-In & Check-Out

• Check-in: From 3:00 PM. A valid photo ID and the credit card used for booking are required at check-in.
• Check-out: By 12:00 PM (noon).
• Early check-in / late check-out may be available upon request, subject to availability. Additional charges may apply.
• Luggage storage is available for guests arriving before check-in or departing after check-out.
• Guests under 18 years of age must be accompanied by a parent or legal guardian.

Guest Conduct & Property Rules

To ensure a comfortable stay for all guests, we ask that you:

• Respect quiet hours (10:00 PM – 8:00 AM) in and around the property
• Treat all rooms, facilities, and common areas with care
• Follow posted rules for pool use (open 7:00 AM – 9:00 PM)
• Refrain from smoking in rooms or non-designated areas (cleaning fees may apply)
• Not bring unauthorized guests onto the property without prior notice
• Comply with all applicable Costa Rican laws during your stay

We reserve the right to ask guests who violate these rules to vacate the property without refund.

Parking

Mikado Natural Lodge offers complimentary private parking for all registered hotel guests. Parking is at the owner's risk. The hotel is not responsible for loss or damage to vehicles or their contents.

Damage & Liability

Guests are responsible for any damage caused to the property, rooms, or equipment during their stay. Repair or replacement costs will be charged to the card on file. Mikado Natural Lodgeis not responsible for loss or theft of personal belongings. In-room safes are available for securing valuables.

Website Use

By using our website, you agree to:

• Not use automated tools or bots to access or scrape our website
• Not attempt to interfere with or disrupt our booking systems or website security
• Not post false reviews or misrepresent your identity when contacting us

All content on this website — including photographs, descriptions, and branding — is the intellectual property of Mikado Natural Lodge and may not be reproduced without written permission.

Limitation of Liability

To the extent permitted by law, Mikado Natural Lodge shall not be liable for any indirect, incidental, or consequential loss arising from your use of our website or stay at our property, including losses due to acts of nature, third-party service failures, or events beyond our reasonable control. Our total liability in any circumstance shall not exceed the total amount paid for your reservation.

Governing Law

These Terms of Service are governed by the laws of the Republic of Costa Rica. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the courts of Costa Rica.

Changes to These Terms

We reserve the right to modify these terms at any time. Updated terms will be posted on this page with a revised date. Your continued use of our website or services after any changes constitutes acceptance of the updated terms.

Contact Us

Questions about these terms? We're happy to help: